Telephony

For so many companies, the telephone is the lifeline of nearly all of their business. But it is also one of theri biggest causes for concern. New and returning customers call in for information or to make a purchase on a continuous basis, maybe even around the clock. When the systems are in place and employees are both trained and motivated, business is good. But when the staff is not well trained, motivated, or even in the office, sales can suffer.

With the help of Edmunds Communications Group, you can now have up to 150 trained Customer Service Representatives (CSRs) managing your inbound calls and increasing your sales efforts with outbound services. Both services include live calls and pre-recorded messages like voice broadcast and interactive voice response.

Our telephony services not only increase customer satisfaction and loyalty, but also closing ratios and gross profits. They are all tied into our tracking and reporting engine, displaying results on a password protected web site.

Our CSRs can process over 2,000 calls per hour, 24/7, ensuring your customers are always greeted with a human voice with the training and ability to respond to their needs instantly.

Call monitoring enables you to listen to past conversations, a key component developing better products and services. You can determine the most frequently asked questions, sales barriers and additional staff training needed to increase conversion rates, and profits.

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